Jiangsu SSunnytools Machinery Technology Co., Ltd. is a CNC tool management integrating science, industry and trade company for over 20 years . SSunnytools Machinery Park is located in Sihong County, Jiangsu Province China, It’s very near Nanjing and Huaian airport. The park covers an area of 300,000 square meters, and the standard factory building area is more than 120,000 square meters and has more than 100 employees and 200 equipment including various machinery production equipment and test equipment.
We have strong design team and complete quality-testing system and has passed the ISO9001 Certification of Quality Management System. and also has professional Warehouse Management System. We insist on innovation of technique and excellence of quality to meet different demands. The company mainly produces various of Tool Holders, Collets and related machine tool accessories, which are sold to the United States, Germany, Russia, Britain, France, Italy, the Netherlands, Canada, India, Brazil, Southeast Asia, and more than fifty countries and regions.
Corporate Vision: Create a professional, large-scale, integrated production enterprise Corporate Culture: Use the lowest cost to create the highest quality
Core Values: Integrity, Responsibility, Sharing, Win-win
Integrity: Integrity is the foundation of being a person and the foundation of a business. We regard being honest and operating in good faith as the life of the enterprise; having an honest and trustworthy team, we regard it as the cornerstone of the enterprise's survival.
Responsibility: Employees are responsible for the enterprise, and the enterprise is accountable for employees, customers, and society. We regard this as the enterprise's mission.
Sharing: We regard sharing the joy of growth and success with employees and the fruits of development with customers and partners as the responsibility of the enterprise.
SSunny always adheres to the tenet of "integrity-based, customer first", adheres to the "uncompromising quality standards" to strictly control product quality, and strives to provide customers with high-quality products: adhere to the principle of "not letting customers suffer losses" in the process of customer service. The measures taken by our company on the "three guarantees" issue are as follows:
The company has formulated a system for handling "three guarantees" and customer opinions. The company's product service personnel strictly implement the "three guarantees" by the job responsibilities and work standards stipulated in the three guarantees management regulations. The company has set up a special return and exchange department. All returns and exchanges due to improper storage, improper transportation, and other reasons of the customer will be promptly resolved by the return personnel.
1) To provide customers with more convenient services, the company has set up an after-sales service phone (0527-86529799) to answer various questions raised by customers and ensure that customers can correctly understand our company's products. The telephone consultation content includes quality issues, product prices, return and exchange issues, etc., and designs all aspects related to our company's products. For every call from the customer, the company staff will answer patiently and carefully. As a window of the company, the hotline serves customers more comprehensively, shortens the distance between customers and the company, and plays a positive role in promoting the company to establish a good market image.
2) Tour visits: The company's after-sales service personnel often tour among customers, solve problems that customers encounter during use at any time, and do their best to satisfy customers.
3) Customer feedback: To make the company's after-sales service more perfect, and also to be able to more comprehensively understand customers' opinions and suggestions on the company's products, the company's personnel regularly visit customers, and distribute "Customer Feedback Forms" during the visit, focusing on product quality, usage, delivery time, contract performance, service response speed, etc., to widely solicit customers' opinions and suggestions, so that the company can make timely improvements to the company's products and services according to customer requirements and meet various customer needs.
